Each booking can include a maximum of 15 participants. For groups larger than 15 people, multiple bookings must be made.

No, after the booking has been confirmed, it is not possible to modify the participants’ names. Please carefully check all details before completing the purchase.

No, the booking does not include a tour guide. The Tour Operator is responsible for providing their own guide for the group. Please note that guides must be certified to operate inside Saint Peter's Basilica.

No, the radio guides are not included. Tour Operators and organizers who have their own radio guides may use them. Alternatively, radio guides can be rented for a fee at the ticket counters of St. Peter's Basilica.

No, there is no “skip-the-line” service. For online bookings, a dedicated access route is available and will be communicated later by email. Security checks remain mandatory for all visitors.

No, after purchase, refunds, date changes, or booking modifications are not permitted.

Yes, it is mandatory to enter the name of each participant. Make sure that the names are correct and correspond to the identity documents.

For groups larger than 15 people, multiple reservations are required, each of which must contain up to a maximum of 15 participants.

Groups with an online reservation may access the Basilica through a dedicated entrance, as indicated in the information provided in the email containing the access QR Codes.

The QR Codes must be shown to the staff at the checkpoint, either on a mobile device (phone or tablet) or in printed format.

Visitors are advised to arrive in advance of the booked time to allow for security checks. For Basilica bookings, it is recommended to arrive at least 1 hour in advance. For the Dome, it is recommended to arrive at least 2 hours and 30 minutes in advance.

In case of absence of one or more participants, the tickets will not be refundable or usable on another date. It is recommended to confirm the presence of all participants before proceeding with the reservation.

Yes, each participant must have a valid identity document to confirm the correspondence with the names entered in the reservation. The guide must have his/her official card.

Yes, all visitors must pass through a security check before entering the Basilica. Prohibited items, such as knives and other sharp instruments, will not be allowed and may result in a delay in entry.

We accept all major electronic payment methods, including credit and debit cards, PayPal and other payment circuits specified at the time of purchase.

No, tickets must be printed in advance or shown on a mobile device. There is no printing service available at the entrance to the Basilica.

There is no need for prior notification as long as the guide is certified and complies with the legal requirements to operate within the Basilica. However, the guide must follow the instructions provided by the Basilica staff during the visit.

Yes, each booking is valid exclusively for the selected date and time.

Respectful behaviour and clothing appropriate for a place of worship are required. Shoulders and knees must be covered. Photography without flash is permitted.

Yes, you can request an invoice at the time of purchase. Make sure you enter the tour operator's tax information correctly during the payment phase.

Failure to comply with the terms and conditions may result in denial of entry to the Basilica or other restrictions on the visit. We recommend carefully reviewing all rules and following the instructions provided by the Basilica staff.

No, the invoice is issued as a single document made out to the tour operator completing the purchase. It is not possible to issue separate invoices for individual participants.

Guides can be requested by contacting the Guided Tours Office: visiteguidate@fsp.va.

For further clarification or support with your booking, our Visitor Assistance team is available to answer any additional questions.

You can contact us by email at booking@basilicasanpietro.va or call the Online Booking Office at +39 06 9612 4006.