Payments and Voucher

Frequently Asked Questions

How can I purchase tickets, entrances and digital audio guides online?

You can purchase tickets, entrances and digital audio guides through our website www.booking.basilicasanprietro.va by selecting the date and type of ticket. Payment is by credit card or other accepted digital payment methods.

Is it possible to change the reservation once the tickets have been purchased?

No, reservations cannot be changed once confirmed.

Is it possible to cancel a reservation and get a refund?

No, there are no refunds for tickets, entrances or digital audio guides purchased online.

How will I receive my ticket after purchase?

After completing your purchase, you will receive a voucher via email containing the details of the product or service purchased, operational information and a QR code for access to the Basilica, along with a QR code or link to download the digital audio guide.The access QR code is also valid for the Dome, Museum and Necropolis if your booking includes these visits.Each adult and child in the booking will receive a personal QR code.

Can I purchase multiple tickets in a single transaction?

Yes, you can purchase multiple tickets in one transaction by selecting the number of people when booking.

What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express) and debit cards, as well as PayPal.

Can I pay with a prepaid card?

Yes, prepaid cards with Visa or MasterCard circuit are accepted.

Is it safe to enter my credit card details on your site?

Yes, our site uses SSL security protocols to ensure that all payment information is encrypted and protected.

Why was my payment declined?

Your payment may have been declined for various reasons, such as insufficient funds, card limits or incorrect information. Please check with your bank or try again with another card.

Can I receive an invoice for my purchase?

Yes, you can request an invoice at the time of purchase by providing the necessary tax details. You will receive the invoice by email.

What is a voucher and how does it work?

The voucher is an electronic document that you receive by email after purchase and that contains a summary of the services purchased, operational details and useful information.

Do I have to print the voucher?

No, you can show the voucher with the QR code directly from your smartphone or tablet at the time of entry.

Is the voucher nominative?

Yes, the voucher is nominative and cannot be transferred to other people.

I lost my voucher, what should I do?

You can recover your voucher by accessing your email or contacting Customer Service to receive a copy.

The access QR code does not work, what can I do?

If the QR code does not work, make sure it is clearly visible on your device. In case of further problems, contact Customer Service.

Can I use the same voucher for multiple entrances?

No, each voucher is only valid for a single entrance or for a specific use, such as downloading the digital audio guide.

I have not received the voucher by email, what should I do?

Check your spam or junk folder in your email. If you cannot find it, contact Customer Service with the purchase details.

The site gave an error during payment, how can I check if the payment was successful?

Check your bank statement or email for confirmation of purchase. If you have not received the voucher, contact Customer Service.

Can I purchase tickets on the same day as the visit?

Yes, tickets can also be purchased on the same day as the visit, subject to availability.

What should I do if the QR code is not recognized at the entrance?

If the QR code is not recognized, contact the Basilica staff for assistance.

Can I change the email address associated with the purchase?

No, it is not possible to change the email address once the purchase is complete. Make sure you enter the data correctly before confirming the order.