The Digital Audio Guide of Saint Peter's Basilica is included in the online booking service for access to the Basilica and in the tickets for private access purchased online for the Dome or the Treasury Museum, which in the price include the reservation of access to the Basilica at a time prior to the selected time for the Dome or the Treasury Museum.

Since it cannot be purchased separately, failure to use the Digital Audio Guide does not entitle to any refund. Once purchased, Basilica access bookings as well as tickets for the Dome or the Treasury Museum are non-modifiable and non-refundable.

It is not possible to change the name, date, or time of the reservation. Users are therefore encouraged to review the terms and conditions before proceeding with the purchase.

Visitors and pilgrims holding the reservation voucher or tickets for the Dome or the Museum are also advised to arrive early for security checks, as during the high season or Jubilee year, delays due to high attendance may occur, ensuring access to the purchased service.

If you have not received an error message indicating that the payment was declined, please avoid placing a second order. Check your spam folder and verify in your account, under the section “My Orders”, whether your purchase appears there. If you do not receive Email 2 containing the QR Codes within 30 minutes of the booking, please contact booking@basilicasanpietro.va indicating your booking reference TIE-xxxx.

On the day of the visit, you may always independently retrieve your access QR Codes and Digital Audio Guide at https://myqr.basilicasanpietro.va

For any further clarification or support regarding your booking, our Visitor Assistance team remains available to respond to any additional request. Please contact booking@basilicasanpietro.va or call the Online Booking Office at +39 06 9612 4006.

No, Saint Peter's Basilica is a place of worship, so you can only use the Digital Audio Guide with your own headphones or earphones.

The Digital Audio Guide can be used throughout the entire day of the visit. The activation QR Code is valid for 36 hours from the receipt of the email.

No, there are no stations where you can charge cell phones or other electronic devices inside Saint Peter's Basilica. A charged and well-functioning device will easily last the entire tour. Those who are unsure about the capacity of their battery can bring a power bank charger.

Yes, you may pause and resume the Digital Audio Guide at any time during the day of your visit. The service remains available throughout the entire day and offers the flexibility to be used according to your needs.

Yes, the Digital Audio Guide offers interactive content. You will find both the text to read with the description of the works, and the recommended route with a map of the Basilica that will help you easily locate the works.

The multilingual Digital Audio Guide is included in the online booking service for access to the Basilica or in the ticket purchased online for individual access to the Dome, the Treasury Museum or the immersive exhibition Pétros ení. The price of these services also includes the reservation service for access to the Basilica, with the Digital Audio Guide included.

Booking available at: www.basilicasanpietro.va/en/products

For further clarification or support with your booking, our Visitor Assistance team is available to answer any additional questions.

You can contact us by email at booking@basilicasanpietro.va or call the Online Booking Office at +39 06 9612 4006.

The Digital Audio Guide works exclusively on smartphones through web browsers such as Chrome, Safari or Edge. It is necessary to use personal headphones or earphones and to have an active internet connection during the activation process.

Use the QR Code or the link received by email to activate the Digital Audio Guide on your smartphone. Select your preferred language from: Italian, English, French, Spanish, German, Portuguese and Chinese. For proper operation, it is recommended to activate the Digital Audio Guide before entering the Basilica.

Yes, once activated, the Digital Audio Guide works offline on your smartphone via the web browser. We recommend activating it before your visit, for example using your hotel’s Wi-Fi, in order to avoid data connectivity issues and ensure proper activation.

For an optimal experience, we recommend following these steps:

1. Activate the Digital Audio Guide on your smartphone before heading to the Basilica, preferably using a Wi-Fi connection.

2. Make sure your smartphone battery is fully charged and, if possible, bring a backup power bank.

3. Remember to bring your own headphones or earphones.

4. Check the opening hours, your reservation time, and any potential restrictions at the site.

5. Wear comfortable clothes and shoes to enjoy your visit without worries.

On the day of your visit, you may retrieve your QR Codes and Digital Audio Guide at https://myqr.basilicasanpietro.va by entering the email address and the information contained in the confirmation voucher.

Once activated, the Digital Audio Guide does not require an internet connection to function. We recommend verifying that activation is completed properly before starting your tour to avoid any issues.

Yes, you may activate the Digital Audio Guide as soon as you receive the QR Code and the link by email. The contents will remain available until the end of the day of your visit.

The language of the Digital Audio Guide is selected before activation. If you wish to change the language during the activation process, you can easily do so through the icon on the activation page, which allows you to return to the language selection. Make sure to choose your preferred language before completing the activation.

The Digital Audio Guide is not compatible with the browser's private window, as this mode restricts access to the necessary content. To use it, open the link in the browser's normal mode (e.g., Chrome, Safari, Firefox, Edge). If you opened the link in a private window, close it and reopen it in normal mode to complete the activation.

Yes, two different types of audio guide are available:

Digital Audio Guide: included in the online booking service for access to the Basilica, downloadable to your smartphone and usable with personal earphones or headphones.

Analog Audio Guide: available for rental on site at the Welcome Area or at the desks located on the Parvis before entering the Basilica.

The Digital Audio Guide is available in 7 languages: Italian, English, French, Spanish, German, Portuguese and Chinese.

The Analog Audio Guide is available in 11 languages: Italian, English, French, Spanish, German, Portuguese, Chinese, Russian, Japanese, Korean and Polish.

1. Method of use

The Digital Audio Guide is downloaded directly to your smartphone when booking online access to the Basilica and does not require additional devices apart from personal earphones or headphones for listening.

The Analog Audio Guide can be rented directly on site at the Welcome Area or at the desks located before entering the Basilica.

2. Access to the Basilica

The Digital Audio Guide, included with the online booking service, allows access to the Basilica through a dedicated entrance route.

The Analog Audio Guide is a service available exclusively on site and does not include access through dedicated entrance routes.

3. Available languages

The Digital Audio Guide is available in 7 languages: Italian, English, French, Spanish, German, Portuguese and Chinese.

The Analog Audio Guide is available in 11 languages: Italian, English, French, Spanish, German, Portuguese, Chinese, Russian, Japanese, Korean and Polish.

The Digital Audio Guide covers the main works and areas of St. Peter's Basilica, but may not include information on all the works on display.

Entrance to St. Peter’s Basilica is free of charge. The Digital Audio Guide is included in the online booking service for access to the Basilica.

No, the Digital Audio Guide is dedicated exclusively to Saint Peter's Basilica, it does not include the Vatican Museums and the Sistine Chapel.

No, the Digital Audio Guide does not include a live tour guide. Everything you need to explore St. Peter's Basilica is at your fingertips with the Digital Audio Guide.

Yes, the Digital Audio Guide includes narration of both the external square and the interior of the Basilica.

No, the Digital Audio Guide does not include access to the Dome.

Yes, the Digital Audio Guide is also suitable for children over 5 years old (always accompanied by an adult).

Yes, you are allowed to take photographs for personal use, without flash, during the tour with the Digital Audio Guide.

The Digital Audio Guide covers the main areas of the Basilica, including the main altar, Michelangelo's Pietà, and the Tomb of Saint Peter.

No, the Digital Audio Guide can only be used in the language selected during activation.

No, during masses the use of the Digital Audio Guide may be limited.

No, the Digital Audio Guide is designed to be used independently.

Yes, the Digital Audio Guide is also accessible to blind people.

Yes, the Digital Audio Guide is designed to be accessible to both blind and deaf individuals, offering an inclusive experience for all visitors.

No, it is not possible to rent headphones or earphones for mobile phones inside the Basilica. Please bring your own headphones or earphones compatible with your smartphone.

No, the Digital Audio Guide can only be used on one device at a time.