The Digital Audio Guide of Saint Peter's Basilica is included in the online booking service for access to the Basilica and in the tickets for private access purchased online for the Dome or the Treasury Museum, which in the price include the reservation of access to the Basilica at a time prior to the selected time for the Dome or the Treasury Museum.

Since it cannot be purchased separately, failure to use the Digital Audio Guide does not entitle to any refund. Once purchased, Basilica access bookings as well as tickets for the Dome or the Treasury Museum are non-modifiable and non-refundable.

It is not possible to change the name, date, or time of the reservation. Users are therefore encouraged to review the terms and conditions before proceeding with the purchase.

Visitors and pilgrims holding the reservation voucher or tickets for the Dome or the Museum are also advised to arrive early for security checks, as during the high season or Jubilee year, delays due to high attendance may occur, ensuring access to the purchased service.

If you have not received an error message indicating that your payment has been refused, do not place a second order. Check your account under “My Orders” to see if your purchase is available. For more information about your reservation, you can contact Visitor Assistance.

No, St. Peter's Basilica is a place of worship, so you can only use the Digital Audio Guide with your own headphones or earphones.

Access to the Digital Audio Guide is valid for the entire day of the visit. The duration of the tour varies based on the time dedicated to each work, but in general it lasts about 1 hour.

No, there are no stations where you can charge cell phones or other electronic devices inside Saint Peter's Basilica. A charged and well-functioning device will easily last the entire tour. Those who are unsure about the capacity of their battery can bring a power bank charger.

Yes, you can stop and restart the Digital Audio Guide at any time during the day of your visit. The service is available all day, it is flexible and can be used according to your needs.

Yes, the Digital Audio Guide offers interactive content. You will find both the text to read with the description of the works, and the recommended route with a map of the Basilica that will help you easily locate the works.

The multilingual Digital Audio Guide is included in the online booking service for access to the Basilica or in the ticket purchased online for private access to the Dome or the Museum, which also includes in its price the reservation of access to the Basilica at a time prior to that selected for the Dome or the Treasury Museum.

For any further information or assistance with your booking, our Visitor Assistance team is available to address any additional requests.

See the Contact page: www.basilicasanpietro.va/en/contacts

The Digital Audio Guide works directly through your smartphone's browser, such as Chrome, Safari, Firefox, or Edge. It is essential to bring your own headphones or earphones, activate the Digital Audio Guide with an internet connection, and ensure your device's battery is sufficiently charged.

Here are all the steps to access the Digital Audio Guide:

- Access: use the QR code or the link received by email to activate the Digital Audioguide on your smartphone. Select your preferred language from the available options (Italian, English, French, Spanish, German, Portuguese, and Chinese), then proceed with the activation.

- Listening: connect your personal earbuds or headphones to your smartphone and start the tour of Saint Peter’s Basilica.

Yes, once activated, the Digital Audio Guide works offline on your smartphone via the web browser. We recommend activating it before your visit, for example, using your hotel’s Wi-Fi, to avoid data connectivity issues and ensure proper activation.

For an optimal experience, we recommend following these steps:

1. Activate the Digital Audio Guide on your smartphone before heading to the Basilica, preferably using a Wi-Fi connection.

2. Make sure your smartphone battery is fully charged and, if possible, bring a backup power bank.

3. Remember to bring your own headphones or earphones.

4. Check the opening hours, your reservation time, and any potential restrictions at the site.

5. Wear comfortable clothes and shoes to enjoy your visit without worries.

If you encounter access issues, you can contact Visitor Assistance, which will provide you with a link to access the Digital Audio Guide. The access credentials can only be used once on the chosen device and cannot be reused.

The language of the Digital Audio Guide is selected before activation, using the dedicated icon. If you wish to change the language during the activation process, you can easily do so through the icon on the activation page, which allows you to return to the language selection. Make sure to choose your preferred language before completing the activation.

Once activated, the Digital Audio Guide does not require an internet connection to function. We recommend verifying that activation is completed properly before starting your tour to avoid any issues.

Yes, you can activate the Digital Audio Guide and access the content as soon as you receive the QR code and link via email. Please note that the features of the Digital Audio Guide will be available only until the end of the day of your reservation, after which they will be automatically deactivated.

The Digital Audio Guide is not compatible with Safari’s private browsing mode. To resolve this, paste the link into a new page in normal browser mode, or use a different browser such as Chrome, Edge, or Firefox.

The Digital Audio Guide covers the main works and areas of St. Peter's Basilica, but may not include information on all the works on display.

Entry to the Basilica is free; however, purchasing the Digital Audio Guide guarantees entry to the Basilica at the reserved time.

No, the Digital Audio Guide is dedicated exclusively to Saint Peter's Basilica, it does not include the Vatican Museums and the Sistine Chapel.

No, the Digital Audio Guide does not include a live tour guide. Everything you need to explore St. Peter's Basilica is at your fingertips with the Digital Audio Guide.

Yes, the Digital Audio Guide includes narration of both the external square and the interior of the Basilica.

No, the Digital Audio Guide does not include access to the Dome.

Yes, the Digital Audio Guide is also suitable for children over 5 years old (always accompanied by an adult).

Yes, you are allowed to take photographs for personal use, without flash, during the tour with the Digital Audio Guide.

The Digital Audio Guide covers the main areas of the Basilica, including the main altar, Michelangelo's Pietà, and the Tomb of Saint Peter.

No, the Digital Audio Guide can only be used in one language at a time.

No, during masses the use of the Digital Audio Guide may be limited.

No, the Digital Audio Guide is designed to be used independently.

Yes, the Digital Audio Guide is also accessible to blind people.

Yes, the Digital Audio Guide is designed to be accessible to both blind and deaf individuals, offering an inclusive experience for all visitors.

No, it is not possible to rent headphones or earphones for mobile phones inside the Basilica. Please bring your own headphones or earphones compatible with your smartphone.

No, the Digital Audio Guide can only be used in the language selected during activation.